Terms and Conditions

Below are the terms rewritten in a short, user‑facing format (same style as your website’s Privacy page) so you can easily copy‑paste the text into a Divi Text Module. All Net Service email addresses have been set to info@netservice.co.nz. Placeholders remain for postal address and phone—tell me if you want those filled.

Standard Terms and Conditions (Updated — 2025/09/01)

Who we are: Net Service Ltd (NZ company)
Website: https://netservice.co.nz
Email: info@netservice.co.nz
Postal: 91 Bawden Road, RD2 Dairy flat, Albany, Auckland 0792
Phone: 099851188
Attention: Accounts / Legal

Written notice We accept written notices sent to info@netservice.co.nz once we confirm receipt by reply. Notices may alternatively be posted to the postal address above. Keep your contact details up to date.

Using our internet services — your responsibilities

  • Keep your contact details (including email) current.
  • You are responsible for all activity on services where your username and password are used. Do not share credentials. Report unauthorised use promptly.
  • Do not use our services for unlawful activity.
  • Do not send unsolicited bulk email (spam) or engage in spam-like conduct using our systems or infrastructure.
  • Unless otherwise agreed in writing, do not send more than 100 emails in any rolling 1‑hour period via our email systems. Exceeding this may result in throttling, delays or blocking.
  • Do not probe, scan, hack, or attempt to access systems you do not own or have explicit permission to test.

Monitoring, logging and system administration

  • We and our authorised contractors may monitor, log and control traffic on our systems for network management, security, abuse investigation and to meet legal obligations. We may inspect communications when necessary for those purposes and will act consistently with the Privacy Act 2020.

Service continuity, backups and deletion

  • Unless you purchase a backup service from us, you are responsible for your own backups. We do not guarantee backups unless specified in writing.
  • If a hosted site, email account or DNS entry becomes unreachable for more than 60 days (for example, domain expiry or transfer), we may delete related websites, email accounts, DNS records and stored emails after reasonable notice. We are not liable for loss caused by failure to renew third‑party services (domains, registrars) if renewals are not completed in time. Where domain renewal is delayed by more than 14 days, we cannot guarantee recoverability.

Our liability

  • Our liability to you for breach or negligence is limited to the equivalent of one month’s service fees for the affected service, unless a higher limit is agreed in writing.
  • We are not liable for indirect, special, incidental or consequential losses (including loss of profit, revenue, business or goodwill) or for third‑party charges, except where law requires otherwise.

Goods, services and intellectual property

  • Goods sold remain our property until paid in full. Risk transfers on delivery as agreed.
  • Programming, configuration and custom work are provided on a best‑efforts basis unless we agree otherwise in writing. We do not guarantee defect‑free code except where expressly agreed.
  • Unless otherwise agreed in writing, code and deliverables we create remain our intellectual property. On full payment you receive a perpetual, non‑exclusive, royalty‑free licence to use, modify, distribute and re‑brand that code. We will not knowingly deploy delivered code in ways that intentionally devalue your IP where full payment has been received.

Suspension, termination and refunds

  • Unless a fixed term is agreed, either party may terminate with one month’s written notice.
  • We may suspend or terminate services immediately for material breach (including non‑payment, abusive or unlawful use). No refund will be given for time service is unavailable due to your breach, except where required by law.
  • Prepaid accounts: fees are non‑refundable unless otherwise stated in a written agreement.

Changes to terms

  • We may change these Terms with at least one month’s notice. Posting revised terms on our website constitutes notice; where practicable, we will also email you.

Payments, invoices and collections

  • You must pay all fees and charges for services you subscribe to, without deduction or set‑off, in accordance with our invoices.
  • Overdue accounts may incur interest of 2.5% per month (or the maximum lawful rate if lower). We may charge reasonable collection costs; a default collection administration fee of NZD 100 may apply where external collection is required. You will repay our reasonable costs (including legal costs) in recovering overdue amounts.
  • You authorise us to make enquiries about your creditworthiness and to disclose account status to credit reporting agencies and other third parties where permitted by law.

Security interest

  • Where we retain ownership of goods or license software to you, you grant us a security interest in those goods and proceeds and agree to sign documents needed to register that interest.

Legal matters, privacy and recordings

  • We may assign our rights and obligations to a third party. You may not assign obligations without our written consent.
  • We may publish outcomes of legal proceedings or debt recovery where permitted by law.
  • We may record and monitor phone calls and log identifiers (IP addresses, phone numbers) for security, billing, fraud prevention and legal evidence. Personal information is handled according to our Privacy Policy and the Privacy Act 2020.

Indemnity

  • You indemnify and hold us harmless from claims, losses, costs or expenses (including legal fees) arising from your breach of these Terms, unlawful use of services, or acts/omissions of your users, agents or contractors.

Disputes and governing law

  • These Terms are governed by New Zealand law.
  • Try to resolve disputes by good-faith discussion first. If unresolved within 20 business days, either party may proceed to mediation or litigation.

General

  • These Terms and any written service order form the entire agreement between you and us for the services.
  • If a provision is invalid or unenforceable, it will be severed, and the rest will remain in force.
  • A delay or failure to exercise a right is not a waiver of that right.
  • Certain clauses (payment, liability, indemnity, confidentiality, IP) survive termination.

Contact and complaints For billing, contractual or service enquiries: info@netservice.co.nz
For privacy matters: info@netservice.co.nz
If you are not satisfied with our handling of a privacy complaint, you may contact the Office of the Privacy Commissioner (New Zealand): https://www.privacy.org.nz or phone 0800 803 909 (NZ).